Virtual Healthcare: Doctor on Demand – Accessible, Convenient, Quality Care

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Customer Service

Customer service in healthcare is the provision of attentive and empathetic support to patients, ensuring their needs are met effectively and their experience is positive.

 
 
 
 
 

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+0330 320 9609

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+0330 320 9609

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“Have a question or need assistance? Send us a message, and our dedicated team will be happy to help you with any inquiries or concerns you may have.”

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    Headquarters

    12 Shirley Road,
    Southampton,
    United Kingdom SO15 3EU

     

    Get Directions

    Here are some common questions.

    “Here are some common questions our patients ask. If you don’t find the answer you’re looking for, feel free to reach out to us directly for assistance.”

    To register a new account, simply download the Doctor on Demand app or visit our website. Click on the “Sign Up” or “Register” button and follow the prompts to enter your information, including your name, email address, and password. Once complete, you’ll have access to our services and can schedule appointments with ease.

     
     
     
     

    To reset your password, go to the Doctor on Demand app or website login page and click on the “Forgot Password” link. Enter the email address associated with your account, and we’ll send you instructions on how to reset your password. Follow the provided steps to create a new password and regain access to your account. If you encounter any difficulties, feel free to contact our support team for assistance.

    How do I unlock my account?

    To request a refund, please reach out to our customer support team via the Doctor on Demand app or website. Provide details about your refund request, including the reason for the refund and any relevant information. Our team will review your request and respond to you promptly regarding the refund process. We strive to ensure customer satisfaction, and we’re here to assist you with any concerns you may have regarding refunds or any other issues.

    Doctor on Demand can prescribe a wide range of medications, including but not limited to:

    1. Antibiotics for bacterial infections
    2. Antiviral medications for conditions like cold sores or influenza
    3. Allergy medications
    4. Asthma inhalers
    5. Birth control pills
    6. Medications for high blood pressure
    7. Medications for acid reflux or heartburn
    8. Medications for mental health conditions such as depression or anxiety (in certain cases, and with the involvement of a psychiatrist)
    9. Topical creams or ointments for skin conditions like eczema or acne

    It’s important to note that not all medications can be prescribed via telemedicine, and certain restrictions may apply based on state regulations and the provider’s discretion. Additionally, controlled substances like opioids typically cannot be prescribed through telemedicine platforms. Always consult with a Doctor on Demand provider to determine the most appropriate treatment plan for your specific needs.

     
     
     
     
     

    While Doctor on Demand can prescribe a wide range of medications for various health conditions, there are certain limitations and restrictions on what medications can be prescribed via telemedicine:

    1. Controlled substances: Doctor on Demand providers typically cannot prescribe medications classified as controlled substances, such as opioids (e.g., oxycodone, hydrocodone), benzodiazepines (e.g., Xanax, Valium), or stimulants (e.g., Adderall, Ritalin). These medications often require an in-person evaluation and adherence to strict prescribing regulations.

    2. Medications requiring physical examination: Some medications may require a physical examination or diagnostic tests before prescribing. In such cases, Doctor on Demand providers may recommend in-person evaluation with a healthcare provider for further assessment.

    3. Medications for complex conditions: Certain medical conditions may require specialized treatment or management beyond the scope of telemedicine. In these cases, Doctor on Demand providers may refer patients to specialists or recommend in-person evaluation for comprehensive care.

    It’s important to consult with a Doctor on Demand provider to determine the most appropriate treatment plan for your specific health needs. They can provide guidance on available treatment options and make recommendations based on your medical history, symptoms, and state regulations.

     
     
     
     
     

    Doctor on Demand can treat a wide range of non-emergency medical conditions, including but not limited to:

    1. Cold and flu symptoms
    2. Allergies
    3. Sinus infections
    4. Sore throat
    5. Urinary tract infections (UTIs)
    6. Skin conditions (e.g., rashes, eczema)
    7. Minor injuries (e.g., sprains, strains)
    8. Digestive issues (e.g., diarrhea, constipation)
    9. Mental health concerns (e.g., anxiety, depression)
    10. Prescription refills and medication management
    11. Women’s health issues (e.g., birth control consultations, urinary tract infections)
    12. Men’s health issues (e.g., erectile dysfunction, hair loss)
    13. Pediatric care for children (e.g., fever, cough)
    14. Chronic conditions management (e.g., diabetes, hypertension)

    It’s important to note that Doctor on Demand is not intended for emergency medical situations. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room. Additionally, certain conditions may require in-person evaluation or referral to a specialist for further assessment and treatment. Always consult with a Doctor on Demand provider to determine the most appropriate course of action for your specific health needs.

    Yes, Doctor on Demand offers treatment for a variety of mental health conditions, including:

    1. Anxiety disorders
    2. Depression
    3. Bipolar disorder
    4. Post-traumatic stress disorder (PTSD)
    5. Obsessive-compulsive disorder (OCD)
    6. Panic disorder
    7. Eating disorders
    8. Attention-deficit/hyperactivity disorder (ADHD)
    9. Adjustment disorders
    10. Grief and loss
    11. Relationship issues

    Our licensed therapists, psychologists, and psychiatrists are available to provide assessment, diagnosis, counseling, therapy, and medication management for mental health concerns. Whether you’re seeking support for managing symptoms, coping with life stressors, or addressing underlying mental health conditions, Doctor on Demand can provide personalized treatment options tailored to your needs.